The Gas and Electricity Regulated Providers (Redress Scheme) (Amendment) Order 2024

• Citation: S.I. 2024/954
• Sections: 2

Section 1 Citation, commencement and extent

(1) This Order may be cited as the Gas and Electricity Regulated Providers (Redress Scheme) (Amendment) Order 2024 and comes into force on 19th December 2024.

(2) This Order extends to England and Wales and Scotland.

Section 2 Amendment of the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008

In the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008, in article 2 (interpretation) —

(a) in paragraph (1)—

(i) in the definition of “consumer complaint”, after “relevant consumer”, in each place it occurs, insert “or a small business consumer” ;

(ii) in the definition of “regulated provider”, after “relevant consumer”, insert “or a small business consumer” ;

(iii) in the definition of “relevant consumer”, in paragraph (b), in sub-paragraph (ii), in paragraph (bb), for “Euros 2 million” substitute “£2 million” ;

(iv) in the appropriate place, insert—

“ small business consumer ” means a consumer who is not a relevant consumer and who is a person supplied or requiring to be supplied with gas or electricity at a premises other than domestic premises—

with an annual consumption of—

electricity of not more than 200,000 kWh, or

gas of not more than 500,000 kWh, or

with—

fewer than 50 employees (or their full time equivalent), and

an annual turnover not exceeding £6.5 million or a balance sheet total not exceeding £5 million.

(b) for paragraph (2), substitute—

(2) For the purposes of this order, where a person who is—

(a) a relevant consumer under paragraph (b)(i) of the definition of “relevant consumer”, or

(b) a small business consumer under paragraph (a) of the definition of “small business consumer”,

receives gas and electricity supplied by the same regulated provider, the annual consumption of gas and electricity for the consumer shall be treated separately for the purpose of determining their capacity as a relevant consumer or small business consumer to make a consumer complaint in respect of gas or electricity supply as the case may be.