Functions of the Commission
(1) The Commission shall have the following functions:
(a) to advise the Minister on all matters relating to postal services, including matters in connection with the exercise of its functions under this Act;
(b) to implement and promote the national policy objectives for the postal services industry;
(c) to implement and enforce the provisions of this Act and to recommend reforms;
(d) to promote and encourage the expansion of the postal services industry according to the economic development of Malaysia;
(e) to exercise regulatory functions in respect of the postal services provided by the licensees, including postage rates that have been established, the determination of performance standards and standards of facilities and the enforcement of standards;
(f) to monitor the compliance by the licensees with the stipulated service standards, contractual obligations and relevant laws and guidelines;
(g) to develop, control, implement, maintain and manage the postcode and addressing system in Malaysia;
(h) to promote competition in providing for postal services;
(i) to safeguard the interests of consumers of postal services supplied by licensees in respect of—
(i) the prices to be charged;
(ii) the continuity of postal services; and
(iii) the quality of the postal services provided;
(j) to use its best endeavour in facilitating all reasonable demands relating to postal services;
(k) to increase concerted efforts towards improving the operational efficiency of the postal services industry;
(l) to regulate the issuance of postage stamps including definitive, commemorative and special issues of postage stamps and any other philatelic items; and
(m) to carry on all other activities as may appear to the Commission requisite, advantageous or convenient for the purpose of carrying out or in connection with the performance of its functions under this Act.
(2) The Commission may authorize the Chairman of the Commission or any authorized officer to carry out any of the functions set out in subsection (1).
Ensuring the provision of universal service
(1) The Commission shall exercise its functions to ensure the provision of universal service to all consumers within Malaysia in accordance with the following principles:
(a) the scope of universal service shall be clearly established and defined;
(b) the universal service shall be available to all persons in Malaysia except in such geographical conditions or other circumstances as determined by the Minister;
(c) the universal service shall be accessible with sufficient access points to meet the needs of all consumers;
(d) the universal service shall be available to all consumers under transparent, objective and non-discriminatory terms and conditions;
(e) the security and confidentiality of postal articles shall be maintained;
(f) the universal service shall be offered on a permanent basis without interruption except in cases of force majeure;
(g) the universal service shall be provided at reasonable quality standards; and
(h) the universal service shall be provided at affordable rates throughout Malaysia.
(2) In ensuring the proper provision of the universal service, the Minister may, on the recommendation of the Commission, make regulations on any matters relating to universal service for the purpose of subsection (1).
Monitoring and reporting to the Minister
(1) The Commission shall monitor all significant matters relating to the performance of licensees and report to the Minister at the end of each financial year of the Commission.
(2) The Commission shall monitor and report on the following matters:
(a) the administration and enforcement of this Act;
(b) the state of the competitive environment;
(c) the quality of universal service provided to all consumers throughout Malaysia;
(d) the efficiency and quality of the provision of postal services by licensees;
(e) the rates paid by consumers for postal services;
(f) any deficiency in the scope or operation of this Act; and
(g) other matters as the Minister deems necessary.
(3) The Commission shall publish the report in the manner it deems appropriate, as soon as practicable following the date on which the Commission conveys the report to the Minister.
