The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1989

• Citation: S.I. 1989/1383
• Sections: 2

Section 1 Citation and commencement

These Regulations may be cited as the Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1989 and shall come into force on 1st September 1989.

Section 2 Amendment of Regulations

The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 are amended–

(1) in regulation 3(1), by the insertion after the words “being a visit” of the words “in connection with the provision of supplies of water, or as the case may be, of sewerage services”;

(2) in regulation 4, by the substitution for paragraph (3)(b) of the following sub-paragraph–

(b) in the case of a query, that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying; or

(3) in regulation 5–

(a) in paragraph (2)(a), by the substitution for the words “necessitates a visit” of the words “reasonably requires a visit”;

(b) by the insertion after paragraph (2)(b) of the following sub-paragraph–

(c) in the case of a complaint in relation to which sub-paragraph (a) applies, to despatch a substantive reply to the customer within 20 working days from the date of the receipt of the complaint.

(c) by the insertion in paragraph (3)(e) after the word “complaint” of the following words–

; or

that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying as mentioned in paragraph (2)(c)

(4) in regulation 7–

(a) in paragraph (3), by the insertion after the words “that customer” of the words “(or credit to his account)”; and

(b) in paragraph (4)(iii), by the insertion after the words “supply was” of the words “interrupted or”.