(1) Where a statement relates to a green deal plan made before 28th February 2014, or a green deal consumer credit agreement, and the statement contains an error or omission which arises as a result of one or more of the grounds specified in paragraph (2)—
(a) the statement shall not breach these Regulations on this ground alone; and
(b) paragraphs (3) to (5) apply.
(2) The grounds specified in this paragraph are—
(a) a failure to provide information to the creditor by, or on behalf of, the relevant energy supplier;
(b) an error or omission in the information provided to the creditor by, or on behalf of, the relevant energy supplier;
(c) an error or omission in the information held by the creditor not falling within sub-paragraph (b);
where, at the time of providing the statement, the creditor did not know, and could not reasonably have been expected to know, that the relevant energy supplier had failed to provide information, or provided incorrect information, or that there was an error or omission in the information held by them (as the case may be).
(3) Where the error or omission resulted in an error in the closing balance of the previous statement, the first statement provided after the creditor becomes aware of the error or omission must include—
(a) a balance carried forward, which is the closing balance from the previous statement;
(b) the amount and date of any payment which was omitted from the previous statement in error;
(c) the amount and date of any adjustment to—
(i) a payment;
(ii) an interest or other charge;
(iii) any other movement in the account of the debtor or the current bill payer relating to the agreement;
which was incorrectly shown in the previous statement;
(d) an opening balance, which is the amount required by sub-paragraph (a) adjusted, as necessary, to take account of the amounts required to be included by virtue of sub-paragraphs (b) and (c).
(4) Subject to regulation 41, where the error or omission did not result in an error in the closing balance of the previous statement, the first statement provided after the creditor becomes aware of the error or omission must identify and correct that error or omission (as the case may be).
(5) Where a statement is produced in reliance on paragraphs (3) or (4), the statement must include a form of wording clearly explaining the effect of paragraph (3), or (4) (as the case may be).