The Regulated Services (Inspection Ratings) (Wales) Regulations 2025

• Citation: S.I. 2025/389 (W.)
• Sections: 6

Section 1 Title, coming into force and interpretation

(1) The title of these Regulations is the Regulated Services (Inspection Ratings) (Wales) Regulations 2025.

(2) These Regulations come into force on 31 March 2025.

(3) In these Regulations—

“ the Act ” (“ y Ddeddf ”) means the Regulation and Inspection of Social Care (Wales) Act 2016;

“ care home service ” (“ gwasanaeth cartref gofal ”) has the meaning given by paragraph 1 of Schedule 1 to the Act;

“ domiciliary support service ” (“ gwasanaeth cymorth cartref ”) has the meaning given by paragraph 8 of Schedule 1 to the Act;

“ inspection rating ” (“ gradd arolygu ”) means the rating in respect of a relevant regulated service which the Welsh Ministers must give in accordance with regulation 2 of these Regulations;

“ inspection report ” (“ adroddiad arolygu ”) means a report prepared by the Welsh Ministers after an inspection in accordance with section 36 of the Act;

“ relevant regulated service ” (“ gwasanaeth rheoleiddiedig perthnasol ”) means—

a care home service;

a domiciliary support service;

“ relevant service provider ” (“ darparwr gwasanaeth perthnasol ”) means a person registered by the Welsh Ministers as a provider of a relevant regulated service.

Section 2 Welsh Ministers’ duty to provide inspection rating for relevant regulated service

When the Welsh Ministers carry out an inspection of a relevant regulated service, they must, in respect of the assessments referred to in section 36(2)(a) to (c) of the Act, give such rating as they consider appropriate.

Section 3 Requirement as to display of inspection ratings

(1) A relevant service provider must show on every website maintained by it or on its behalf, and which relates to its relevant regulated service, the most recent inspection rating—

(a) for each relevant regulated service, and

(b) for each place at, from or in relation to which the relevant regulated service is provided, and to which the rating applies.

(2) A relevant service provider must ensure that a copy of the information to which paragraph (1) applies is made available upon request.

(3) A relevant service provider must display the most recent inspection rating at the place at which, or from which the service is provided and to which the rating applies.

(4) But paragraph (3) does not apply in relation to—

(a) a care home service provided at a place where—

(i) it is provided wholly or mainly to persons under the age of 18, or

(ii) it accommodates four or fewer individuals;

(b) a place from which a domiciliary support service is provided which is not accessible to members of the public.

(5) An inspection rating required to be displayed in accordance with the requirements of this regulation must—

(a) be displayed without delay after it is published in an inspection report;

(b) be in the specified form designated by the Welsh Ministers;

(c) be legible;

(d) include the date the inspection rating was given;

(e) be displayed conspicuously in a location accessible to—

(i) individuals who are in receipt of the relevant regulated service;

(ii) visitors to the place at or from which the relevant regulated service is provided.

Section 4 Appealing against inspection ratings

(1) A relevant service provider may appeal to the Welsh Ministers against an inspection rating given where the conditions set out in paragraph (2) are met.

(2) The conditions are that—

(a) the relevant service provider has, within 10 working days beginning with the day on which it receives a copy of an inspection report , notified the Welsh Ministers in writing that it is seeking a review of the inspection rating on the following grounds—

(i) factual inaccuracy;

(ii) incomplete evidence,

(b) the relevant service provider has received the outcome of the Welsh Ministers’ review of the inspection rating,

(c) the relevant service provider has, within 5 working days beginning with the day on which it receives the outcome of the review, notified the Welsh Ministers in writing that it is seeking to appeal against the outcome of the review, and

(d) the appeal is made on the same grounds as those relied on to seek the review referred to in sub-paragraph (a).

(3) Where an appeal is made by a relevant service provider, the Welsh Ministers must—

(a) consider the appeal and confirm the final inspection rating by sending the relevant service provider a final inspection report;

(b) comply with the duty to publish the inspection report under section 36(3)(a) of the Act.

Section 5

(1) It is an offence for a relevant service provider to fail to comply with a requirement of any of the provisions specified in paragraph (2).

(2) The provisions specified for the purposes of paragraph (1) are the provisions of regulation 3(1) and (3).

Section 6

The Regulated Services (Penalty Notices) (Wales) Regulations 2019 are amended as follows—

(a) in regulation 2, in the appropriate position insert—

“ the Inspection Ratings Regulations ” (“ y Rheoliadau Graddau Arolygu ”) means the Regulated Services (Inspection Ratings) (Wales) Regulations 2025;

(b) after regulation 9 insert—

Offences under the Inspection Ratings Regulations

(9ZA)

(1) The offence under the provision of the Inspection Ratings Regulations listed in the first column of the table in Schedule 5A is prescribed as an offence for the purposes of section 52(1) of the Act.

(2) The second column of the table in Schedule 5A contains a description of the general nature of the prescribed offence.

(3) The amount of the penalty to be paid for the offence is specified in the third column of the table in Schedule 5A.

(c) after Schedule 5, insert—

Prescribed offences - inspection ratings